Work-from-Home Agents Needed

NTI@Home is a non-profit disability organization that provides free training and placement into home-based customer service jobs – nationwide. Jobs range from part to full time, and from entry-level to more advanced.

Right now we need candidates to fill many work-at-home jobs. If you like what you hear in the short 5-minute video below, register for our FREE program. Use the button that appears below the cartoon. Thanks for watching!

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Frequently Asked Questions


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225 Friend Street
Boston, Massachusetts 02114
Phone: (877) 248-8912

©2020 NTI, Inc. All Rights Reserved

Answers to Frequently Asked Questions

1. What kind of jobs are these?

The jobs are customer service positions. You’ll work as a call center agent, from home, handling inbound phone calls from people with questions or orders or problems that need to be resolved. Employers could be hospitals, retail organizations, insurance companies, or government agencies. Jobs pay from $9 - $16/hour. You’ll choose the schedule that works for you: part-time, full-time, daytime, evening, etc. You’ll also receive paid training from the employer once you are hired.

Work-from-home jobs are in demand and are very competitive. Typically, only 2-6% of applicants are hired. But more than 60% of NTI approved candidates are offered jobs assuming they apply to at least three of NTI partnering employers. In light of the COVID-19 demand for additional agents, we expect that up to 90% of our Applicant Pool will receive an offer. NTI partnering government agencies and corporations WANT to include people with disabilities in their workforce.

2. Can I work without losing my SSDI disability benefits?

SSDI recipients can earn up to $1,260 per month without loss of cash benefits or health care coverage. Many of NTI’s applicants start out part-time to discover if they can work and still manage their disability. Some proceed to full-time employment and leave the benefit rolls. Others remain part-time workers and stay on SSDI benefits until retirement age. SSA wants beneficiaries to experiment with work. The final choice as to whether you can manage full or part-time employment is yours.

3. I haven’t worked in a while. What kind of skills do I need?

The best customer service agents are patient with people and like to learn new skills. You’ll also need:

Typing speed > 20 words per minuteBasic computer knowledgeA pleasant phone mannerClear speaking voice

4. How long will it take me to get a job?

That depends on you. Most people finish their skill testing and training in 4 to 20 hours (not in a row!). You might be applying for jobs within days. Most people take two to three weeks before they’re ready to apply for jobs with our partners. The partnering employers make the official offer.

5. Do you provide the equipment I’ll need?

No. To do these jobs you’ll need a Windows 8.1 or Windows 10 computer and a good internet connection. A few partnering employers do supply their own equipment to the agent, but that varies by job. We suggest you don’t buy anything new until you get an actual job offer and know exactly what the employer requires. For all jobs, you’ll need a quiet, distraction-free space where you can work. No kids or barking dogs in the background!

6. How do I know this isn’t a scam?

Good question—there are a lot of scams promising home-based work. To confirm that NTI is an approved Employment Network in the Social Security Administration, call 1-866-968-7842 or 1-866-833-2967 (TTY/TDD), between 8 am to 8 pm ET. Or visit

225 Friend Street
Boston, Massachusetts 02114
Phone: (877) 248-8912

©2020 NTI, Inc. All Rights Reserved